Guarantee

All doors are covered by the Consumers Guarantee Act 1993. Independent Doors Ltd provides the following specific guidelines and limitations for our manufactured product ranges.

Interior Doors

• • Doors must not be stored or hung in damp or freshly plastered areas and must be stored flat prior to hanging.
• • Inspection: Must be inspected on delivery; defects must be reported within 24 hours. Installation constitutes acceptance.
• • Cavity Sliders: Movevent is expected due to temperature variation. We will not replace bowed cavity doors within 12 months of delivery unless fitted with optional steel stiffeners.
• • Finish: Low sheen/semi-gloss is recommended for standard skins; 6mm skins recommended for high gloss.
• • Sealing: Both faces and all four edges must be sealed prior to installation.
• • Oversize: Doors exceeding 2400mm height or 1200mm width have very limited/no guarantee.

Priming and Painting

U.V primer is suitable for water and solvent-based paints. Clean only with a tack cloth. Sanding must not be coarser than 400g to avoid scratching the primer and exposing MDF.

Exterior Doors and Joinery

• • Unprotected Areas: Exterior flush panels are not for unprotected areas, saunas, or steam rooms.
• • Natural Variations: Timber grain and color will vary; matching cannot be guaranteed.
• • Dark Colours: Warranty is void if painted in dark colors exposed to direct sunlight. We recommend Resene “Cool Colours” to minimize shrinkage and warping.
• • Sealing: All 6 edges must be sealed immediately upon delivery to maintain warranty.

Manufacturing Tolerances

Payment and Retention of Title

All payments are due at the time of delivery or installation unless you are an account customer. For cash sale customers, a 50% deposit is required prior to production. All products remain the property of Independent Doors Ltd until paid in full.

No returns are accepted for custom-made or non-standard products.